Privacy Policy

1. Information we collect

We collect only what we need to run the service:

• Account details: your name, email address and password (stored only as a secure hash). If you sign in with Google, we receive your name, email address and profile picture from Google.
• Your homes: addresses, postal codes, property type and year built. We convert addresses to map coordinates to find technicians who serve your area.
• Equipment and maintenance: appliances and systems you register (brand, model, serial number, filter size, installation and warranty dates), maintenance schedules, completion history, notes and costs.
• Problem reports: descriptions, photos you upload, answers to follow-up questions, AI assessments and how the problem was resolved.
• Quote requests: messages you send to technicians, their quotes, and whether you accepted them.
• Technician profiles: business name, trades, service area, business address, phone, email, website, licence numbers and insurance status.
• Notification settings: your email preferences, time zone and, if you turn on notifications, a push address for each device.
• Technical information: sign-in records, IP addresses in our hosting providers' logs, and records of AI requests (time, model used, size and cost) so we can keep the service reliable and affordable.

We do not use advertising trackers or sell your information. We use cookies only to keep you signed in, and your browser's local storage only to remember small choices such as dismissing a tip.

2. How we use it

• To provide the service: your dashboard, maintenance reminders, AI assessments and technician search.
• To send the emails and notifications you ask for, such as reminders and quote updates. You can turn these off in Settings.
• To check technicians' licences and insurance before they appear in search.
• To keep the service secure, prevent abuse, fix problems and control costs.
• To improve our maintenance guides and the quality and safety of assessments.

We do not use your photos or reports to train AI models, and we do not sell them.

3. AI assessments

When you ask for an assessment, we send your problem description, the relevant equipment details, the city and type of your home, and your photos (reduced in size) to an AI provider to produce a preliminary assessment. We do not send your name, email address or street address. Clear emergencies, such as a gas smell, are answered by fixed safety rules without using AI. Assessments are preliminary and are not a professional inspection; see our Terms of Service.

4. Who we share information with

Technicians, only with your consent. When you request a quote, the technician sees your problem description, your city and the first three characters of your postal code. They see your AI assessment and photos only if you tick the box to share them. Your street address, name, email address and phone number are shared only if you accept their quote.

Service providers that process information for us under contract, only to provide the service:

Some of these providers process information outside Canada, where it may be accessible to courts and authorities under local laws. We choose providers with appropriate security and contractual protections.

We may also disclose information if required by law, to protect someone's safety, or as part of a sale or reorganization of our business, in which case this policy would continue to apply.

5. How we protect it

• Information is encrypted in transit and at rest by our hosting providers.
• Database access rules ensure each account can see only its own homes, reports and photos.
• Photos are private and shown only through short-lived links to people allowed to see them.
• Access by our team is limited to what is needed to operate and support the service.

No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

6. How long we keep it

We keep your information while your account is open so your maintenance and repair history stays available. If you delete your account, we delete your homes, equipment, reports and photos within 30 days, except where we must keep records for legal, tax or dispute reasons. Backups are overwritten on a rolling basis.

7. Your choices and rights

• Access, correct or download the information we hold about you.
• Withdraw consent, for example by turning off emails or notifications, or by not sharing photos with a technician.
• Delete your account and its information.

Email privacy@maintenancehubai.com and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

8. Children

MaintenanceHub AI is intended for adults. We do not knowingly collect information from anyone under 18.

9. Changes and contact

If we make significant changes, we will tell you by email or in the app before they take effect. Questions about privacy: privacy@maintenancehubai.com.