Terms of Service

1. The service

MaintenanceHub AI helps you keep track of your home and its equipment, reminds you about maintenance, gives preliminary AI assessments of problems you report, and helps you find and contact independent local technicians. The service is free during our pilot. We will tell you in advance before introducing any fees.

2. AI assessments are guidance, not a professional inspection

• Assessments are generated automatically from your description and photos. They are preliminary, can be wrong or incomplete, and are not a substitute for an in-person inspection by a qualified professional.
• Cost estimates are rough ranges and are not quotes.
• In an emergency, such as a gas smell, a carbon monoxide alarm, sparks, smoke or flooding near electrical equipment, leave the area and call 911 and your utility. Do not rely on the service.
• If you decide to do a repair yourself, you do so at your own risk. Follow the manufacturer's instructions and stop if anything differs from what you expect or feels unsafe.
• Electrical, gas and some other work in Ontario must be done by licensed professionals (for example ESA-licensed electrical contractors and TSSA-registered gas technicians) and may need permits. You are responsible for following the law.

3. Technicians are independent

• Technicians listed on MaintenanceHub AI are independent businesses, not our employees or agents. Any agreement for work, including price, timing, warranty and payment, is between you and the technician.
• We check the licence and insurance information technicians give us before listing them, but we do not guarantee their work, availability, pricing or conduct. Ask questions, confirm the scope in writing, and check credentials for work that needs a licence.
• We are not responsible for disputes between homeowners and technicians, but please tell us about problems so we can act on them.

4. Additional terms for technicians

• Your profile, licences and insurance information must be accurate and kept up to date. We may remove a profile at any time.
• Only quote for work you are licensed, insured and able to do, and follow all applicable laws, codes and permit requirements.
• Use homeowners' information only to respond to and carry out their request. Do not use it for marketing, share it, or contact homeowners about unrelated services without their consent.

5. Your account and content

• You must be at least 18 and provide accurate information. Keep your password secure; you are responsible for activity on your account.
• You keep ownership of the photos, descriptions and other content you upload. You allow us to store, process and display it as needed to run the service, including sharing it with technicians as you choose.
• Don't upload content you don't have the right to share, or that is unlawful, misleading or harmful.
• Don't misuse the service: no attempts to access other people's data, overload or interfere with the service, scrape it, or use it to harass anyone.

You can stop using the service and ask us to delete your account at any time. We may suspend or close accounts that break these terms.

6. Disclaimers and limits of liability

We work hard to keep the service accurate and available, but it is provided “as is” and “as available”. To the extent permitted by law, we do not guarantee that it will be error-free or uninterrupted, or that assessments, reminders or estimates will be accurate or suitable for your situation.

To the extent permitted by law, MaintenanceHub AI is not liable for indirect or consequential losses, or for damage, injury or loss arising from repairs you or a technician carry out. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or CAD $100 if you paid nothing.

Nothing in these terms limits rights you have under consumer protection laws that cannot be waived, including Ontario's Consumer Protection Act.

7. Privacy

Our Privacy Policy explains how we handle your information, including what is shared with technicians and AI providers.

8. Changes, law and contact

• We may update these terms. If changes are significant, we will notify you before they take effect.
• These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
• Questions: privacy@maintenancehubai.com.